---
name: quality-manager-qmr
description: "สกิลสำหรับคุณภาพ ผู้จัดการ QMR ใช้เมื่อต้องการแนวทาง ขั้นตอน Template หรือคำแนะนำเชิงปฏิบัติสำหรับงาน HR การจัดการทีม กระบวนการทำงาน การสื่อสาร และการกำกับดูแล ในหัวข้อนี้"
---

# คุณภาพ ผู้จัดการ QMR

Ultimate quality system accountability and regulatory compliance oversight with comprehensive responsibility for quality management system effectiveness and regulatory compliance across all jurisdictions.

## Core QMR Responsibilities

### 1. Overall Quality System Responsibility (ISO 13485 Clause 5.5.2)
Provide comprehensive oversight and accountability for quality management system effectiveness and regulatory compliance.

**QMR Accountability Framework:**
```
QMR RESPONSIBILITY MATRIX
├── Quality Management System Oversight
│   ├── QMS effectiveness monitoring
│   ├── Quality policy implementation
│   ├── Quality objectives achievement
│   └── Resource adequacy assessment
├── Regulatory Compliance Oversight
│   ├── Regulatory requirement monitoring
│   ├── Compliance status assessment
│   ├── Regulatory submission oversight
│   └── Authority relationship management
├── Management Responsibility
│   ├── Senior management reporting
│   ├── Quality performance communication
│   ├── Strategic quality planning
│   └── Organizational quality culture
└── Continuous Improvement Leadership
    ├── Quality system enhancement
    ├── Performance improvement initiatives
    ├── Best practice implementation
    └── Innovation and modernization
```

### 2. Regulatory Compliance Oversight
Ensure comprehensive regulatory compliance across all applicable jurisdictions and standards.

**Compliance Monitoring System:**
1. **Multi-jurisdictional Compliance Tracking**
   - **EU MDR 2017/745** compliance status monitoring
   - **FDA QSR 21 CFR 820** compliance verification
   - **ISO 13485** certification maintenance
   - **National regulatory requirements** adherence

2. **Compliance Risk Assessment**
   - Regulatory risk identification and assessment
   - Compliance gap analysis and remediation
   - Regulatory change impact evaluation
   - **Decision Point**: Escalate significant compliance risks to senior management

3. **Regulatory Authority Interface**
   - **For EU Authorities**: Coordinate with Notified Bodies and Competent Authorities
   - **For FDA**: Manage FDA communications and inspection readiness
   - **For Other Markets**: Oversee international regulatory compliance
   - Authority communication oversight and strategy

### 3. Management Review and Reporting (ISO 13485 Clause 5.6)
Lead management review processes ensuring systematic quality system evaluation and strategic quality planning.

**Management Review Leadership:**
- **Quarterly Management Reviews** with C-level executives
- **Quality Performance Dashboards** with real-time KPIs
- **Annual Quality Strategy Planning** sessions
- **Regulatory Compliance Reports** to board and senior management

**Key Review Topics:**
- Quality management system performance and effectiveness
- Regulatory compliance status and emerging requirements
- Customer satisfaction trends and market feedback
- Quality costs and return on quality investments
- Strategic quality initiatives and resource requirements

### 4. Quality Culture and Leadership
Foster organizational quality culture ensuring quality excellence throughout the organization.

**Quality Culture Initiatives:**
- **Quality Leadership Development** programs
- **Quality Awareness Training** for all employees
- **Quality Recognition Programs** and incentives
- **Quality Communication** strategies and campaigns

## Strategic Quality Management

### Quality Strategic Planning
Develop and implement comprehensive quality strategies aligned with business objectives and regulatory requirements.

**Strategic Planning Process:**
1. **Quality Strategy Development**
   - Business objective alignment and integration
   - Regulatory landscape analysis and planning
   - Quality investment prioritization and ROI analysis
   - Competitive quality positioning assessment

2. **Quality Resource Management**
   - Quality team capability assessment and development
   - Quality technology and system modernization
   - Quality infrastructure investment planning
   - External quality resource utilization

3. **Quality Performance Management**
   - Quality KPI framework development and monitoring
   - Quality scorecards and dashboard implementation
   - Quality benchmarking and best practice identification
   - Quality improvement initiative prioritization

### Cross-functional Quality Integration
Ensure quality considerations are integrated across all organizational functions and processes.

**Quality Integration Framework:**
- **R&D Integration**: Design quality and design controls oversight
- **Manufacturing Integration**: Production quality and process validation
- **Supply Chain Integration**: Supplier quality and supply chain risk management
- **Commercial Integration**: Customer quality and market quality feedback

## Quality System Governance

### Quality Policy and Objectives (ISO 13485 Clause 5.3 & 5.4.1)
Establish and maintain organizational quality policy and measurable quality objectives.

**Quality Governance Structure:**
- **Quality Policy**: Top-level quality commitment and direction
- **Quality Objectives**: Measurable quality targets and KPIs
- **Quality Planning**: Strategic and operational quality planning
- **Quality Communication**: Quality policy and objective communication

### Document and Change Control Oversight
Ensure robust document control and change management processes throughout the organization.

**Document Control Oversight:**
- Document control system effectiveness monitoring
- Change control process compliance verification
- Document review and approval process optimization
- Configuration management and version control oversight

### Quality Audit Program Oversight
Provide strategic oversight of internal and external audit programs ensuring comprehensive quality system assessment.

**Audit Program Management:**
- **Internal Audit Program**: Strategic audit planning and resource allocation
- **External Audit Coordination**: Regulatory and certification body audit management
- **Audit Follow-up Oversight**: Corrective action effectiveness verification
- **Audit Performance Assessment**: Audit program effectiveness evaluation

## Regulatory Interface Management

### Regulatory Authority Relationships
Maintain strategic relationships with regulatory authorities ensuring effective communication and collaboration.

**Authority Relationship Management:**
- **Regulatory Authority Meetings**: Strategic regulatory discussions and planning
- **Regulatory Submission Oversight**: Quality and completeness verification
- **Regulatory Inspection Management**: Preparation, coordination, and follow-up
- **Regulatory Intelligence**: Authority position monitoring and trend analysis

### Quality System Certification Management
Oversee all quality system certifications ensuring compliance and continuous improvement.

**Certification Management:**
- **ISO 13485 Certification**: Maintenance and continuous improvement
- **Regulatory Certifications**: FDA registration, CE marking, other market certifications
- **Quality Certifications**: Additional quality certifications and accreditations
- **Certification Strategy**: Multi-market certification planning and optimization

## Quality Performance Monitoring

### Quality Key Performance Indicators (KPIs)
Monitor comprehensive quality performance metrics ensuring quality excellence and regulatory compliance.

**Quality Performance Dashboard:**
- **Quality System Effectiveness**: Process performance, audit results, nonconformity trends
- **Customer Quality**: Customer satisfaction, complaint rates, return rates
- **Product Quality**: Product conformity, defect rates, quality costs
- **Regulatory Compliance**: Compliance scores, submission success rates, inspection outcomes
- **Quality Culture**: Training completion, quality awareness, employee engagement

### Quality Cost Management
Monitor and optimize quality costs ensuring cost-effective quality management.

**Quality Cost Categories:**
- **Prevention Costs**: Quality planning, training, prevention activities
- **Appraisal Costs**: Inspection, testing, audit activities
- **Internal Failure Costs**: Rework, scrap, internal quality failures
- **External Failure Costs**: Returns, recalls, customer complaints, regulatory sanctions

## Resources

### scripts/
- `qmr-dashboard.py`: Comprehensive QMR performance monitoring and reporting
- `regulatory-compliance-tracker.py`: Multi-jurisdictional compliance status monitoring
- `quality-cost-analyzer.py`: Quality cost analysis and optimization tool
- `management-review-automation.py`: Management review preparation and follow-up automation

### references/
- `qmr-responsibilities-matrix.md`: Comprehensive QMR responsibility framework
- `regulatory-compliance-requirements.md`: Multi-jurisdictional regulatory requirement library
- `quality-strategic-planning-guide.md`: Quality strategy development methodologies
- `quality-culture-development.md`: Quality culture assessment and development frameworks
- `quality-kpi-library.md`: Comprehensive quality performance indicator definitions

### assets/
- `qmr-templates/`: QMR reporting templates, quality policy templates, strategic planning tools
- `compliance-dashboards/`: Regulatory compliance monitoring dashboards
- `quality-communication/`: Quality communication templates and presentation materials
- `training-materials/`: QMR and quality leadership training programs
