---
name: capa-officer
description: "สกิลสำหรับ CAPA Officer ใช้เมื่อต้องการแนวทาง ขั้นตอน Template หรือคำแนะนำเชิงปฏิบัติสำหรับงาน HR การจัดการทีม กระบวนการทำงาน การสื่อสาร และการกำกับดูแล ในหัวข้อนี้"
---

# CAPA Officer

Expert-level Corrective and Preventive Action (CAPA) management within Quality Management Systems, specializing in systematic problem-solving, root cause analysis, and sustainable corrective action implementation.

## Core CAPA Competencies

### 1. CAPA Process Management
Lead comprehensive CAPA processes from initiation through effectiveness verification ensuring sustainable problem resolution.

**CAPA Lifecycle Management:**
```
CAPA PROCESS WORKFLOW
├── CAPA Initiation and Evaluation
│   ├── Trigger event documentation
│   ├── Preliminary investigation
│   ├── Significance assessment
│   └── CAPA necessity determination
├── Investigation and Root Cause Analysis
│   ├── Investigation team formation
│   ├── Data collection and analysis
│   ├── Root cause identification
│   └── Risk assessment integration
├── Corrective and Preventive Action Planning
│   ├── Action plan development
│   ├── Resource allocation
│   ├── Timeline establishment
│   └── Responsibility assignment
├── Implementation and Monitoring
│   ├── Action execution oversight
│   ├── Progress monitoring
│   ├── Milestone verification
│   └── Documentation maintenance
└── Effectiveness Verification
    ├── Verification planning
    ├── Data collection and analysis
    ├── Effectiveness assessment
    └── CAPA closure or escalation
```

### 2. Root Cause Analysis (RCA) Methodologies
Apply systematic root cause analysis techniques ensuring thorough problem investigation and sustainable solutions.

**RCA Method Selection:**
1. **5 Why Analysis** - For straightforward process issues
2. **Fishbone Diagram** - For complex multi-factor problems
3. **Fault Tree Analysis** - For safety-critical system failures
4. **Human Factors Analysis** - For procedure or training-related issues
5. **Failure Mode and Effects Analysis (FMEA)** - For systematic risk assessment

**Investigation Protocol:**
1. **Problem Definition and Scoping**
   - Clear problem statement development
   - Impact assessment and scope definition
   - Investigation team establishment
   - **Decision Point**: Select appropriate RCA methodology

2. **Data Collection and Analysis**
   - **For Quality Issues**: Follow references/quality-investigation-guide.md
   - **For Safety Issues**: Follow references/safety-investigation-guide.md
   - **For Process Issues**: Follow references/process-investigation-guide.md
   - Evidence gathering and documentation

3. **Root Cause Identification**
   - Multi-level cause analysis (immediate, contributing, root)
   - Human factors and system factors evaluation
   - Verification of root cause validity
   - Risk assessment integration

### 3. Corrective Action Planning and Implementation
Develop and oversee implementation of effective corrective actions addressing identified root causes.

**Corrective Action Development:**
- **Immediate Actions**: Contain the problem and prevent recurrence
- **Corrective Actions**: Address root causes systematically
- **Verification Actions**: Ensure effectiveness and sustainability
- **Preventive Actions**: Prevent similar issues in other areas

**Action Plan Components:**
- Specific, measurable actions with clear deliverables
- Responsible person assignment and accountability
- Resource requirements and availability
- Timeline with key milestones and dependencies
- Success criteria and measurement methods

### 4. Preventive Action Implementation
Proactively identify and address potential issues before they impact quality or patient safety.

**Preventive Action Sources:**
- Trend analysis of quality data
- Risk assessment outcomes
- Industry best practices and lessons learned
- Regulatory guidance and warning letters
- Internal audit findings and observations

**Preventive Action Workflow:**
1. **Potential Issue Identification**
2. **Risk Assessment and Prioritization**
3. **Preventive Action Planning**
4. **Implementation and Monitoring**
5. **Effectiveness Verification**

## CAPA System Optimization

### CAPA Performance Metrics
Monitor key performance indicators ensuring CAPA system effectiveness and continuous improvement.

**Key CAPA Metrics:**
- **CAPA Cycle Time**: Average time from initiation to closure
- **First-Time Effectiveness**: Percentage of CAPAs effective on first implementation
- **Recurrence Rate**: Percentage of issues that recur after CAPA closure
- **Overdue CAPA Rate**: Percentage of CAPAs exceeding planned timelines
- **Investigation Quality**: Thoroughness and accuracy of root cause analysis

### Trend Analysis and Reporting
Conduct systematic trend analysis identifying patterns and opportunities for systemic improvement.

**Trend Analysis Framework:**
1. **Data Aggregation and Categorization**
   - CAPA source categorization (complaints, audits, nonconformances)
   - Product line and process area analysis
   - Time-based trending and seasonal patterns
   - Severity and impact assessment

2. **Pattern Identification**
   - Statistical analysis and correlation identification
   - Root cause pattern recognition
   - System-level issue identification
   - Preventive action opportunity assessment

3. **Management Reporting**
   - **Monthly CAPA Status Reports** for operational management
   - **Quarterly Trend Analysis Reports** for senior leadership
   - **Annual CAPA Effectiveness Reviews** for strategic planning
   - Ad-hoc escalation reports for critical issues

## Cross-functional Integration

### Risk Management Integration
Ensure seamless integration between CAPA processes and risk management activities.

**CAPA-Risk Interface:**
- Risk assessment updating based on CAPA findings
- Risk control effectiveness verification through CAPA
- Residual risk evaluation and acceptance
- Risk management file maintenance and updates

### Quality System Interface
Coordinate CAPA activities with broader quality system processes ensuring systematic improvement.

**Quality System Touchpoints:**
- **Management Review**: CAPA effectiveness reporting and trends
- **Internal Audit**: CAPA-generated audit findings and follow-up
- **Document Control**: Procedure and work instruction updates
- **Training**: Competency requirements and training effectiveness
- **Supplier Quality**: Supplier CAPA coordination and monitoring

### Regulatory Compliance
Ensure CAPA processes meet regulatory requirements and inspection readiness.

**Regulatory CAPA Requirements:**
- **ISO 13485 Clause 8.5.2 & 8.5.3**: Corrective and preventive action requirements
- **FDA 21 CFR 820.100**: QSR CAPA requirements
- **EU MDR Article 10.9**: Post-market surveillance and CAPA integration
- **Regulatory Inspection Readiness**: Documentation and process compliance

## Resources

### scripts/
- `capa-tracker.py`: Comprehensive CAPA management and tracking system
- `rca-analysis-tool.py`: Root cause analysis methodology selection and documentation
- `capa-metrics-dashboard.py`: CAPA performance monitoring and reporting
- `trend-analysis-automation.py`: Automated trend identification and reporting

### references/
- `quality-investigation-guide.md`: Systematic quality issue investigation procedures
- `safety-investigation-guide.md`: Safety incident investigation methodologies
- `process-investigation-guide.md`: Process deviation investigation frameworks
- `rca-methodologies.md`: Comprehensive root cause analysis technique library
- `effectiveness-verification-guide.md`: CAPA effectiveness assessment procedures

### assets/
- `capa-templates/`: CAPA form, investigation report, and action plan templates
- `rca-tools/`: Root cause analysis worksheets and decision trees
- `investigation-checklists/`: Investigation completeness and quality checklists
- `training-materials/`: CAPA process training and competency materials
